We want every order to arrive in good condition. Please check your order at delivery and contact us promptly if an item is missing, damaged, incorrect or unsuitable.
Eligible return or refund requests
Requests may be considered for damaged, defective, incorrect, expired or missing items. Perishable goods may only be eligible when reported promptly with relevant order details and, where helpful, photographs.
How to request help
Call 9261730149 as soon as possible after delivery. Share your order number, item details and the reason for the request. We may arrange a pickup, replacement, store credit or refund depending on the item and issue.
Refund timing
Approved refunds are sent to the original payment method where possible. Processing time can vary by bank or payment provider. For cash-on-delivery orders, we will explain the available refund method when the request is approved.
Items not eligible
Items that have been used, altered, damaged after delivery or reported after an unreasonable delay may not be eligible. This does not affect your statutory consumer rights.
For questions about this policy, contact Anokha Market at 9261730149 or support@anokha.com.